Project Management Basics
Foundations of Project Management
COURSE DESCRIPTION
Get your ITIL (IT Infrastructure Library) V3 Foundation for ITSM ( IT Service Management) certification and have a great time doing it by attending Hewlett-Packard's 3-day ITIL for ITSM training and certification program. HP, a leader in ITSM education, has developed an exclusive and innovative approach to learning ITIL-based IT service management: the High Performance ITSM Simulation. Based on the best practices of the ITIL, the High Performance ITSM Simulation is not like any IT learning experience you've had before.
Here’s how it works: the business, a high performance international motor racing team, is supported by an IT infrastructure with mission critical systems that you must maintain at a high level of availability to ensure the team’s success. Each participant plays a key role in supporting the team while, over the course of the simulation, it competes in the five-race High Performance World Championship. The stakes are high, and only optimal delivery of IT will ensure that revenue targets are met, which means that ITSM is the key to success.
As the simulation progresses, participants learn about and apply ITIL tools and processes, so that in each subsequent race their team attains higher and higher levels of performance. The racing team relies on performance enhancing applications, which IT Operations must support by diagnosing incidents and faults in the simulated IT environment, setting priorities, and employing ITIL processes to fix them. As problems are identified and resolved, the team’s business improves. Each team’s racing performance depends on how well ITIL processes are employed, reinforcing the relationship between learning and the team’s performance. Performance metrics in the simulation show how the organization’s performance improves with IT operational maturity.
At the end of this 3-day learning adventure, you will be ready to sit for the ITIL V3 Foundation ITSM certification examination which is included in this program.
Please review the cancellation policy for this program.
| PMBOK® KNOWLEDGE AREAS |
| All Processes - Program approved for 16.25 PDUs by the Project Management Institute. |
| Date: | Wednesday, Thursday, Friday, July 8 - 10, 2009 |
| Time: | 8:30 A.M. - 4:30 P.M. |
| Location: | Mississippi/Illinois Rooms, SIUE Morris University Center, Edwardsville, IL |
| Instructor: | Hewlett-Packard ITIL/ITSM Training Expert |
| Credits: | 16.25 Contact Hours/PDUs |
| Fee: | $1080 (Includes breakfast, all course materials, and Certification Exam) |
REGISTRATION
ONLINE   | Register online. |
BY PHONE  | Call 618-650-2668 to register by phone. |
ITIL/ITSM TRAINING PROGRAM CANCELLATION AND REFUND POLICY
The Executive Education division of the SIUE School of Business reserves the right to cancel or postpone any course when necessary. If we cancel or postpone a course for any reason, you may choose to receive a FULL refund or apply the course fee to a subsequent offering of the same or a similar course. The latter option may be exercised within one calendar year of the original course.
If you register and pay for this course and then withdraw before June 24, 2009, a full refund of the course fee less an administrative fee of $50 will be made.
If cancellation occurs after June 24, 2009, no refund of the course fee will be made.
